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Leveraging Telemedicine with Your Health Insurance

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Telemedicine has a lot of potential and is becoming very popular. This is because it offers a convenient way to access health services. Here’s what you need to know about telemedicine and how it fits into your health insurance coverage.

What Is Telemedicine?

Telemedicine is the remote delivery of health services through information technologies to access care, control diseases, and connect physicians with patients not in the same location. It uses technologies to access medical consultations or other services without being physically present in the same room.

Health Insurance Coverage

Many health insurance policies cover telemedicine services, such as virtual visits with health professionals, mental health counseling, prescription refills, and more, all without an in-office visit.

Accessing Telemedicine

To access telemedicine, check whether your insurance policy covers it. You will receive instructions from your insurance provider or healthcare provider on how to schedule virtual appointments and obtain health services right from your home.

The advantages include ease of healthcare accessibility, saving time and travel costs, flexibility in scheduling appointments, and high continuity in healthcare provision, especially for routine check-ups, follow-ups, and minor health concerns.

It’s Integrated with Your Insurance

Incorporating telemedicine into your healthcare routine supplements traditional medical services and contributes to overall healthcare access. Make sure you are aware of your telehealth benefits and how to apply them effectively to your medical needs.

Understanding how your health insurance interacts with telemedicine will help you maximize the alternative ways to acquire virtual care, providing a timely and convenient alternative to medical care.

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BlueCross Blue Cross and Blue Shield of Illinois complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Blue Cross and Blue Shield of Illinois does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Blue Cross and Blue Shield of Illinois:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
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If you need these services, contact a Civil Rights Coordinator.

If you believe that Blue Cross and Blue Shield of Illinois has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Civil Rights Coordinator, Office of Civil Rights Coordinator, 300 E. Randolph St., 35th floor, Chicago, Illinois 60601, 1-855-664-7270, TTY/TDD: 1-855-661-6965, Fax: 1-855-661-6960. You can file a grievance by phone, mail, or fax. If you need help filing a grievance, a Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: